Return & Exchange Policy

Last Updated: October 25, 2026

At EasyPick, customer satisfaction is important to us. We aim to provide a smooth and convenient shopping experience. If you receive a damaged, defective, or incorrect product, please contact us so we can review your concern and guide you through the next steps.

1. Shipping and Delivery Information

EasyPick offers free shipping on all orders within Pakistan. No separate shipping charges are applied to eligible orders.

Our estimated delivery time is 5–8 business days. Delivery times may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

Please note that delivery estimates are approximate and do not guarantee arrival on a specific date. For shipping-related questions, please contact our customer support team.

2. Eligibility for Returns and Exchanges

You may contact us to request a return or exchange if:

• You receive a damaged or defective product.

• You receive a product different from the one you ordered.

• Your order has another product-related issue that requires review.

All requests are subject to review and confirmation by EasyPick.

3. Conditions for Return or Exchange

To help us review your request, please ensure that:

• You contact us as soon as possible after receiving your order.

• The product is kept in its original condition, along with its packaging and included accessories, where applicable.

• You provide your order number and a clear description of the issue.

• You share clear photos or videos showing the damage, defect, or incorrect product, if requested.

Certain products may have specific return or exchange conditions. Please contact our support team for guidance before sending any item back.

4. How to Request a Return or Exchange

Step 1: Contact our customer support team by email or phone/WhatsApp.

Step 2: Provide your order number, the reason for your request, and relevant photos or videos where applicable.

Step 3: Our team will review your request and explain the next steps if it is eligible.

Step 4: Follow the instructions provided by our support team. Please do not send a product back before receiving return instructions.

5. Refunds, Returns & Exchanges

At EasyPick, customer concerns are reviewed on a case-by-case basis. If you receive a damaged, defective, or incorrect product, please contact our customer support team with your order details and clear photos or videos of the issue.

Depending on the nature of the issue and the outcome of our review, EasyPick may offer an exchange, replacement, refund, or another appropriate resolution.

If a customer requests a refund instead of an exchange, the request will be reviewed individually. A refund is not automatic and will be handled according to the circumstances of the case and applicable consumer protection laws.

Please contact our customer support team before returning any product. Our team will explain the next steps and any applicable arrangements.

6. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests depend on the current status of your order, and we cannot guarantee cancellation once an order has been dispatched.

7. Return Shipping

If a return or exchange is approved, our team will explain the return procedure and any applicable shipping arrangements before you send the product back.

8. Contact Us

For questions about returns, exchanges, refunds, shipping, or delivery, please contact us:

Store: EasyPick

Email: shoppingonline0346@gmail.com

Phone / WhatsApp: +92 308 3273821

Location: Karachi, Pakistan

Customer Support Hours: Daily, 9:00 AM – 9:00 PM (Pakistan Standard Time)

We appreciate your trust in EasyPick and will do our best to assist you with your concern.

EasyPick — Shop Smart. Live Better.