Return and Refund Policy

Policy Update Date: October 8, 2026

At EasyPick, customer satisfaction is important to us. We carefully check and pack orders before dispatch. If you receive a damaged, defective, incorrect, or incomplete product, please contact us so we can assist you.

1. Eligibility for Returns

You may request a return or replacement if:

• You received the wrong product.

• The product arrived damaged or defective.

• The product is missing parts or accessories that were included in the product description.

• The product received is significantly different from the product ordered.

Return requests must be submitted within 3 days of receiving your order.

2. Conditions for Returns

To be eligible for a return:

• The product must be unused and in its original condition, where applicable.

• The product should be returned with its original packaging, accessories, tags, manuals, and other included items.

• You may be required to provide clear photos or videos showing the issue with the product.

• EasyPick reserves the right to review the returned product before approving a return, replacement, or refund.

Products that have been used, damaged by the customer, altered, or returned without the required accessories may not be eligible for a return.

3. Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, or other product-specific reasons, unless they arrive damaged, defective, or incorrect.

This may include certain beauty, cosmetic, personal-care, hygiene, or opened products.

4. How to Request a Return

To request a return, contact us at:

Email: shoppingonline0346@gmail.com

Please provide:

• Your order number

• Customer name and contact number

• Reason for the return

• Clear photos or videos of the product and packaging, if applicable

Our team will review your request and provide further instructions if the return is approved.

5. Return Shipping

If the return is due to an error on our part, such as receiving an incorrect, damaged, or defective product, EasyPick may arrange or cover the applicable return shipping cost.

For other return requests, return shipping costs may be the customer's responsibility.

6. Refunds

For eligible approved returns, refunds will be processed after the returned product has been received and inspected.

Since EasyPick currently offers Cash on Delivery (COD), refund arrangements may vary depending on the circumstances of the order. Our support team will provide the available refund method and instructions when your return is approved.

Refund processing times may vary depending on the payment/refund method and applicable financial or courier processing times.

7. Replacement

Where appropriate and subject to product availability, EasyPick may offer a replacement instead of a refund for an incorrect, damaged, defective, or incomplete product.

If the same product is unavailable, we may offer an alternative solution or refund where applicable.

8. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible before the order is dispatched.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to our return process.

9. Damaged or Incorrect Product on Delivery

If you receive a damaged or incorrect product, please contact us within 3 days of delivery.

We strongly recommend taking clear photos or videos of the package and product immediately after receiving the order. This may help us investigate the issue and process your request more quickly.

10. Contact Us

For return, replacement, or refund assistance, please contact:

EasyPick
Email: shoppingonline0346@gmail.com
Website: www.easypickshop.store

Our team will review your request and assist you according to the terms of this policy.